At MEGAVAX, we are implementing the “TOTO×MEGAVAX CS Program,” aiming to enhance customer satisfaction by inviting members from TOTO. This program was held again this month, featuring active discussions about the customer questionnaire.
Through our actively pursued craftsman training system called the “Bather System,” we aim to develop the unit-bath culture?a traditional aspect of Japanese culture?and the craftsmen who bring it to life. In the renovation business involving many stakeholders, delivering customer feedback to the craftsmen who play a core role in providing value is a crucial challenge.
Under our corporate philosophy of breaking existing concepts and continuously providing kind value to all customers, MEGAVAX created “1DAYS.” Building on this idea, we have introduced a unique questionnaire system that leverages technology and academic insights. We analyze customer experiences and work on service optimization.
This initiative has improved response rates, accelerated information transmission, and realized service enhancements.
This system enables us to directly and swiftly reflect customers’ emotions on-site through our renovation services. To accurately capture customer feedback at every moment?from product development to delivery?and utilize it for service improvement, we collaborate with manufacturers on projects aimed at enhancing the value provided across the entire ecosystem.
About Us
As a Bath remodel e-commerce company, MEGAVAX has revamped existing industry business models and established an innovative standard. We have developed a platform called “REREPA” on BASE, Rakuten Ichiba, and Yahoo! Shopping, providing personalized renovation experiences that directly respond to each customer’s needs.
This approach has achieved price transparency, service flexibility, and continuous evolution.
Furthermore, REREPA operated by MEGAVAX offers a “SYNLA” 1DAY renovation pack for high-end system bathrooms, co-developed from the initial stages at TOTO’s request. This service specializes in the needs of high-rise condominiums in the Tokyo metropolitan area and luxury condominiums by major developers. With the nation’s No.1 construction record based on TOTO’s data, MEGAVAX is accumulating essential
information to improve customer satisfaction.
In condominium renovations that require more considerations than usual, our on-site survey consultants thoroughly conduct preliminary investigations?such as parking availability, unloading zones, and transportation routes?to enable the rapid realization of high-quality SYNLA 1DAY renovations.
Future Outlook
Based on MEGAVAX’s mission to “Improve bathrooms and kitchens around the world,” we will continue to contribute to society and innovate customers’ living spaces through our CS activities. MEGAVAX promises to maximize customer satisfaction and continue creating new value in the renovation e-commerce industry.